Cant Access ShareFile

Surprisingly Sharefile Quick Edit seems to be the only program that cant access their own Share File documents. Gives me a message that share file has been disabled because I have not responded to an email they sent me sometime in the past. No option too resend the email, so Im stuck. I can log onto all the other cloud services. I can log on to Sharefile from other apps, but not from your own app! Stupidest thing I ever saw!

GeoJr59 about Citrix QuickEdit, v5.9.3